Courier delivery services Automatic translate

Such an area of ​​modern business as the work of courier delivery services is relatively new for our country. And practice shows that not all potential consumers of courier services actually use them, or know what exactly is meant by the concepts of urgent or express delivery. It is not surprising that the courier forum is visited not only by those directly involved in this area, but also by those who simply want to learn more about the work of courier companies. Or perhaps they are considering the possibility of working in such companies. Where does the cargo delivery process begin? From the fact that the customer calls the courier service or leaves a message on its website. In the first case, it is possible to immediately agree on the time of arrival of the courier, in the second, you will first have to wait for the manager’s call. During communication, the customer must be given information not only about when and where the shipment should be delivered, but also about the nature of the shipment itself - a letter, documents, parcel post or other cargo.

The delivery cost will depend on the nature of the shipment. How it will be paid - in cash or by bank transfer - is also discussed when placing an order. In what cases do customers today resort to delivery services? The courier forum can also answer this question. Letters, parcels, bills, acts and contracts, accounting documents, flowers, invitations and gifts are delivered by couriers - this list is almost unlimited. Special recommendation: Simpla – inexpensive courier service in Moscow

If we are talking about urgent delivery, the courier usually arrives at the customer within an hour. Reputable companies provide the courier with branded packaging in which the shipment is placed, as well as forms in order to place an order in compliance with all necessary formalities. One copy of this document remains with the courier, and the other with the customer. If necessary, the courier immediately receives money for completing the order. After which he immediately leaves for the address. All movements of couriers are controlled by delivery service operators who monitor the fulfillment of obligations to the customer. Upon delivery, the courier will issue the second part of the form, a copy of which will be given to the recipient as a sign that the delivery has been successfully completed. Of course, potential customers of such services are interested in the question: does the courier company guarantee the safety of the correspondence entrusted to it.

This question can often be found on the courier forum, and the answer is clear: of course, it does. The courier delivery service is responsible not only for ensuring that correspondence is delivered on time, but also for ensuring that it is not lost in transit or its confidentiality is violated. The courier bears full responsibility for the safety of the documentation entrusted to him, as well as for compliance with delivery deadlines. If, for reasons beyond his control, he sees that it is not possible to deliver the correspondence in a timely manner, he must contact the manager, and the situation will be resolved by mutual agreement of the parties. Customers of courier services need to understand that they should not conduct any negotiations regarding the shipment with the courier, but contact the manager or operator.

Reputable companies always emphasize that the courier is not authorized to take any additional payment other than what is specified in the contract. The specific cost of each shipment is determined according to the tariffs in force in each company.

Many of us have already had the opportunity to see that using mail services does not always bring the desired results. Of course, it can be a shame when a letter to relatives cannot reach the addressee for many weeks, or is completely lost along the way. But when it comes to important business correspondence, such “shortcomings” of the postal service can be very costly. Therefore, an increasing number of business representatives and private customers are resorting to courier services of specialized companies. After all, the services of such companies involve not only delivery within the city and suburbs, but also delivery throughout Russia. As a rule, one of the main criteria for choosing a courier service is the price for services that it sets. Here the customer needs to be careful: the tariffs posted on the company’s website can be transparent or opaque. In the latter case, the price indicated, for example, in the price list posted on the website, is not final.

It may not include VAT; in some cases, a fuel surcharge is also assumed. Especially often, a fuel surcharge is established if international delivery services are provided.

Such a surcharge can have a very significant impact on the formation of the delivery price, since its value sometimes reaches 19%. Moreover, this premium can change quite often. Another point that you need to pay attention to when choosing a courier service provider, be it delivery within the city or delivery within Russia, is the method of tariffing the cargo. It can be performed by volumetric weight or by actual weight. The difference can reach 35%, in favor of volumetric weight. For the customer, this means that if his parcel weighs 5 kg, he may be charged the cost of sending cargo weighing 7.5 kg. Companies often use a number of increasing factors. They can be charged for delivery to the region or for transportation of cargo that has non-standard dimensions.

If a potential customer is faced with the task of choosing one of several courier service providers, it makes sense to pay attention to such a factor as zonal division. There is no single standard in this area. And companies whose list of services includes delivery to regions of the country can place a particular city in a particular zone at their discretion. As a result, delivery to the same region in different companies may have different costs. To roughly imagine how most companies deal with this, you need to know that Russian companies usually classify CIS countries as the first zone included in international tariffs, since cargo in this case is sent directly by air.

And international carriers consider these countries as countries of the third zone, since transportation routes in this case will be completely different. The cargo is first delivered to a sorting center, which is located in one of the European countries, and then transported to one of the CIS countries. If we consider even the basic tariffs that are set for delivery within the city and delivery within Russia, it can be noted that for different companies they can be quite different. At the same time, most companies offer them various types of discounts to attract customers. For example, this could be a discount for sending a large amount of correspondence - such discounts allow you to save from 30 to 50% of the cost of each item. This is also worth paying attention to when choosing a courier delivery service.